Claim Forms

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Complaints Procedure


Insurance Administration Services strive to provide a first class service to all our claimants. However, there may be occasions where you are not happy with the service you have received.

If you have any queries, suggestions or complaints:
In the first instance, please speak to our Claims Team who should be able to resolve most common problems. If your problem is not resolved or you would prefer to contact us directly, please email us at complaints@ias-health.co.uk or call us on 01623 683585 Monday to Friday 9am to 5pm.
or write to us at:
Insurance Administration Services Limited
PO Box 9, Mansfield, Notts. NG19 7BL

If your complaint relates to the settlement of your claim we may refer your complaint to the Insurer of your policy being either a Lloyd's of London Syndicate or your Insurer in accordance with the Complaints Procedure set out within your policy document.

If you have a Lloyd’s policy, you may also contact the Lloyd’s Complaints Department:
Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN
E complaints@lloyds.com
P +44 (0)20 7327 5693
F +44 (0)20 7327 5225
W http://www.lloyds.com (external link)

If you are still not satisfied with the way your complaint has been handled, you can ask the appropriate independent complaints scheme to review your case without affecting your statutory rights.
The details below are for the Financial Ombudsman Service within the UK. Outside of the UK, please refer to your policy documents for details of the appropriate independent complaints scheme.

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
P 0800 023 4567
E complaint.info@financial-ombudsman.org.uk
W http://www.financial-ombudsman.org.uk (external link)

You can ask the Financial Ombudsman Service for an independent review of your complaint if for any reason you are still dissatisfied with our final response, or if we have not issued our final response within eight weeks of you first raising the complaint. The Financial Ombudsman Service can only consider your complaint provided you are a personal customer or business customer with a turnover under £1m per annum, and have given us and/or your Insurer a reasonable opportunity to resolve your case. 

Address

PO Box 9,
Mansfield,
Notts.
NG19 7BL

Contacts

Email: info@ias-health.co.uk    
Phone: +44 (0) 1623 683585         Fax: +44 (0) 1623 420450

Information

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Registered in England 2920641
Insurance Administration Services Limited is authorised and regulated by the Financial Conduct Authority. Registration number 307309